Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange except for warranty situations. To be eligible for a return, your item must be in the same condition that you received it. To complete your return, we require proof of purchase.
SUBMIT A RETURN REQUEST
Click the link below to begin.
1. Click here to find your order:
1. In the Email field, enter your email address. In the Order Number field, enter your order number, and then click Continue. You can find your order number in the order confirmation email that was sent from firstname.lastname@example.org
2. Next, select the item you would like to return and choose return or exchange.
3. If, exchanging, select the item you are exchanging for. You will need to pay the difference if the item is more expensive.
4. Select a return reason and add a note for the store.
5. Submit the request.
If your return request is approved, then you receive an email with shipping instructions. After the product is returned, you will receive a refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We will replace items if they are defective or damaged according to our warranty policy within the 48-month warranty period. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you to return instructions with an RMA number.
To return your product, you should follow the instructions in the return shipment email you receive. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.